Delta Update

If you know me, you know I fly a lot; apparently I don't fly enough to automatically qualify for Delta's Medallion Status; here is my attempt to get upgraded:



ME:
Please please please upgrade me to medallion status. I missed it by
7000 miles in 2009. But if you look at my January 2010, I will have
7000 more miles (last wkd to vegas, this wkd to phx). If you look at
the 12 month period of January to January instead of December to
December, I would have made it. Please. come on seriously please.


DELTA:

Dear Mr. King,

Thank you for your e-mail regarding Delta's SkyMiles program.

Thank you for taking the time to share your thoughts about Delta
products and services. We continuously try to improve our customers?
overall experience to be more comfortable and luxurious. Suggestions
from our customers are an invaluable resource and we welcome any ideas
you may have to make our airline and SkyMiles program even better.

We have received your request for Silver Medallion status and thank you
for your interest in the SkyMiles Medallion program.

We have reviewed your past and current travel history and at this time
we must regretfully decline your request for Silver Medallion status
for
2009.

We appreciate your continued support and loyalty. Please visit
www.delta.com periodically for future updates and special offers. If we
can be of further assistance, please do not hesitate to contact us via
e-mail or the telephone number listed on the back of your SkyMiles
identification card.

Again, thank you for writing. We appreciate your selection of Delta and
will always welcome the opportunity to be of service.

Sincerely,

Francis Fitzgerald
Online Customer Support Desk

ME:
No, you haven't really reviewed it because this is the same template
response I got last time I asked. Look at my case !
17,000+ miles from February 2009 thru December 2009, and including the
flight I am about to get on, , 7000+ miles in January 2010 alone.
Please have someone who can actually do this for me contact me and stop
sending me template responses. I have worked customer service before, I
know what you are doing and I don't appreciate it. I spend a lot of
money on Delta each year; please don't force me to take my business
elsewhere.
-Aaron

DELTA:
Dear Mr. King,

Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.

I am sorry to hear you are disappointed with our reply to your request
for Silver status.

We receive many inquiries from customers who are unable to obtain the
required Medallion Qualification Miles total. Since we want to give
everyone the same consideration, I hope you will understand that we must
again decline your request for Silver Medallion status.

Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future.

Again, thank you for writing. We recognize this was not the response you
expected to receive and trust you will understand our position. We
value your business and hope you will continue to choose Delta.

Sincerely,

Joe Franco
Medallion Desk
www.delta.com


ME:
Wrong answer. I asked for a personal response, and again you sent me a template. do you think I am an idiot?
I don't understand your position; i made a pretty clear case: in the 12 month period of January 09-January-10, I accumulated 25,000 miles. not to mention the additional 8000 miles I flew on reward points in that period. Clearly I fly more than the average Joe, and am willing to commit to Delta (and stop booking on other airlines), I am just asking that you commit to me.

I am about to book a flight on Air Tran. Is that really the outcome you wanted here? Give me medallion status or lose me. also, i want a response that someone actually put thought into, not a template.
-Aaron

PS. your last message included some very patronizing language. "Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future."

DELTA:
Dear Mr. King,

Thank you for your most recent e-mail. We regret your continued
displeasure with our previous responses.

We received your latest communication concerning your Medallion status.

Unfortunately, as stated in our previous correspondence, we are unable
to grant you Silver Medallion status based on your flight activity.

While we understand your disappointment with this decision, please
respect this note as our final correspondence on the matter. We
appreciate your interest in the SkyMiles Medallion program.

Sincerely,

Angi Wachowicz
Online Customer Support Desk
http://www.delta.com


ME:
Good, I am finally sensing some frustration on your end. Good, now you are getting a small taste of how I am feeling.
Clearly you are sick of getting my emails. I am sick of you rejecting me.
I have 2 flights I need to book for next month. I have been waiting to book them to see how this gets resolved.
Why don't you just make all of our lives easier and upgrade me? Then I will book my flights on Delta and everyone walks away from this happy. You know what happy feels like, right?
Love,
-Aaron
PS you don't have to call me Mr. King, you can call me Aaron.

Delta is about to Lose me as a customer

If you know me, you know I fly a lot; apparently I don't fly enough to automatically qualify for Delta's Medallion Status; here is my attempt to get upgraded:



ME:
Please please please upgrade me to medallion status. I missed it by
7000 miles in 2009. But if you look at my January 2010, I will have
7000 more miles (last wkd to vegas, this wkd to phx). If you look at
the 12 month period of January to January instead of December to
December, I would have made it. Please. come on seriously please.


DELTA:

Dear Mr. King,

Thank you for your e-mail regarding Delta's SkyMiles program.

Thank you for taking the time to share your thoughts about Delta
products and services. We continuously try to improve our customers?
overall experience to be more comfortable and luxurious. Suggestions
from our customers are an invaluable resource and we welcome any ideas
you may have to make our airline and SkyMiles program even better.

We have received your request for Silver Medallion status and thank you
for your interest in the SkyMiles Medallion program.

We have reviewed your past and current travel history and at this time
we must regretfully decline your request for Silver Medallion status
for
2009.

We appreciate your continued support and loyalty. Please visit
www.delta.com periodically for future updates and special offers. If we
can be of further assistance, please do not hesitate to contact us via
e-mail or the telephone number listed on the back of your SkyMiles
identification card.

Again, thank you for writing. We appreciate your selection of Delta and
will always welcome the opportunity to be of service.

Sincerely,

Francis Fitzgerald
Online Customer Support Desk

ME:
No, you haven't really reviewed it because this is the same template
response I got last time I asked. Look at my case !
17,000+ miles from February 2009 thru December 2009, and including the
flight I am about to get on, , 7000+ miles in January 2010 alone.
Please have someone who can actually do this for me contact me and stop
sending me template responses. I have worked customer service before, I
know what you are doing and I don't appreciate it. I spend a lot of
money on Delta each year; please don't force me to take my business
elsewhere.
-Aaron

DELTA:
Dear Mr. King,

Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.

I am sorry to hear you are disappointed with our reply to your request
for Silver status.

We receive many inquiries from customers who are unable to obtain the
required Medallion Qualification Miles total. Since we want to give
everyone the same consideration, I hope you will understand that we must
again decline your request for Silver Medallion status.

Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future.

Again, thank you for writing. We recognize this was not the response you
expected to receive and trust you will understand our position. We
value your business and hope you will continue to choose Delta.

Sincerely,

Joe Franco
Medallion Desk
www.delta.com


ME:
Wrong answer. I asked for a personal response, and again you sent me a template. do you think I am an idiot?
I don't understand your position; i made a pretty clear case: in the 12 month period of January 09-January-10, I accumulated 25,000 miles. not to mention the additional 8000 miles I flew on reward points in that period. Clearly I fly more than the average Joe, and am willing to commit to Delta (and stop booking on other airlines), I am just asking that you commit to me.

I am about to book a flight on Air Tran. Is that really the outcome you wanted here? Give me medallion status or lose me. also, i want a response that someone actually put thought into, not a template.
-Aaron

PS. your last message included some very patronizing language. "Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future."

Don't you dare include anything like that in your next response to me.

Why I love Better World Books

I love where I work, Better World Books. Why? I will tell you.
Many companies out there have "donotreply@" email addresses which give you a very boring auto-response about not checking that email. It makes me hate those companies.

BWB let me write the auto-response that we use.

So if you send an email to donotreply@betterworldbooks.com, you will get the following message:

You have probably guessed by the speed with which we responded that we are not actually replying, but rather this automated message is replying telling you that we are not replying.

Did you see the email address to which you were replying? (do not reply @ betterworldbooks.com) Don't worry. We figured someone would be curious about what would happen if they did reply, hence we created this message you are now receiving. Hey, it's better than you thinking we were just ignoring you, right?

We hate to break it to you, but we will actually never see the email you just sent. In the industry they call this an "unmonitored email address." We call it "The Email Address We Use When We Need To Send Out Information To Lots Of People At Once." (Not as catchy, perhaps, but straightforward.)

But wait! There's still a way to get in touch with us. This selfless auto-response is here to help redirect your inquiry:

- If you need to reach us, please contact your account representative directly. He or she will be best equipped to handle your inquiry.

- If you do not know who your rep is, you can send an email to campus@betterworldbooks.com. Try not to freak out if our response doesn't come back in under 3.14159 seconds like this one did.

- Or, if it is really urgent, or you are just plain sick of email, give us a call at 800.894.0242 ext 773.


Thank you and have a great day!

Sincerely,
The Better World Books auto-email specifically designed for people who do not take "do not reply" addresses seriously

Its official, my new favorite animal

Duck Billed Platypus, you alone have the courage to stand up to humans and say "i defy your inadequate classification system. I am my own category". trust me DBP, i can relate buddy. You are my hero, my soul mate, and my power animal.

Invisible Children Book Drives: 9 Boxes of Books = 1 Scholarship for a Student in Northern Uganda

Invisible children recently told me that we have 20 days left to “raise” 100,000 books.
(http://blog.invisiblechildren.com/?p=3838)

And I was like, “what, over my head”?

Ok, Ok… I understand the program: thousands of IC supporters across the country are feverishly collecting books which they ship to Better World Books’ warehouse where they are sold to generate funds to promote the peace process in Northern Uganda as well as rebuild and strengthen local schools.

And yes, whoever “raises” the most books wins a free trip to Uganda. But that is actually not important in the grand scheme of things. The real power of this program is the combined efforts of hundreds of book drives across the country.

So “raising books” is really just a fancy-I-really-want-to-be-hip way of saying “books collected are sold to raise money, raise awareness, promote peace, rebuild schools”. I get it. I just think it sounds silly.

But I’ll tell you what’s not silly: the impact that we can make if we actually hit the goal of this book drive: For every book “raised”, Invisible Children is able to fly a child to the moon.

That last sentence is totally false, I wrote it to see if you were paying attention. Seriously, though, the impact of your book drives are huge. To give you an idea of just how huge your raising is: (just nine boxes of accepted books raises enough money to for a year-long scholarship for a child in Northern Uganda. 9 boxes = 1 scholarship. 90 boxes = 10 scholarships. 900 boxes… That’s a big deal.

So maybe you gave up on the book drive because you were out of the running for the contest, or maybe you got worn out by last semester, or just maybe you didn’t have a clue what “raising” books meant. But now that you have read all this, you are out of excuses. Work hard this last 3 weeks to collect and ship lots of books. The goal is definitely achievable, and Invisible Children is counting on YOU!

BWB

Aaron King is a fan of

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I Wrote on Your Mom's wall

i wonder if this generation of rappers and teenage malcontents will start talking trash etc. to eachother with statements about "what your mom wrote on my wall last night"