Delta is about to Lose me as a customer

If you know me, you know I fly a lot; apparently I don't fly enough to automatically qualify for Delta's Medallion Status; here is my attempt to get upgraded:



ME:
Please please please upgrade me to medallion status. I missed it by
7000 miles in 2009. But if you look at my January 2010, I will have
7000 more miles (last wkd to vegas, this wkd to phx). If you look at
the 12 month period of January to January instead of December to
December, I would have made it. Please. come on seriously please.


DELTA:

Dear Mr. King,

Thank you for your e-mail regarding Delta's SkyMiles program.

Thank you for taking the time to share your thoughts about Delta
products and services. We continuously try to improve our customers?
overall experience to be more comfortable and luxurious. Suggestions
from our customers are an invaluable resource and we welcome any ideas
you may have to make our airline and SkyMiles program even better.

We have received your request for Silver Medallion status and thank you
for your interest in the SkyMiles Medallion program.

We have reviewed your past and current travel history and at this time
we must regretfully decline your request for Silver Medallion status
for
2009.

We appreciate your continued support and loyalty. Please visit
www.delta.com periodically for future updates and special offers. If we
can be of further assistance, please do not hesitate to contact us via
e-mail or the telephone number listed on the back of your SkyMiles
identification card.

Again, thank you for writing. We appreciate your selection of Delta and
will always welcome the opportunity to be of service.

Sincerely,

Francis Fitzgerald
Online Customer Support Desk

ME:
No, you haven't really reviewed it because this is the same template
response I got last time I asked. Look at my case !
17,000+ miles from February 2009 thru December 2009, and including the
flight I am about to get on, , 7000+ miles in January 2010 alone.
Please have someone who can actually do this for me contact me and stop
sending me template responses. I have worked customer service before, I
know what you are doing and I don't appreciate it. I spend a lot of
money on Delta each year; please don't force me to take my business
elsewhere.
-Aaron

DELTA:
Dear Mr. King,

Thank you for contacting us through delta.com. We are sorry for the
delay in responding to your message.

I am sorry to hear you are disappointed with our reply to your request
for Silver status.

We receive many inquiries from customers who are unable to obtain the
required Medallion Qualification Miles total. Since we want to give
everyone the same consideration, I hope you will understand that we must
again decline your request for Silver Medallion status.

Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future.

Again, thank you for writing. We recognize this was not the response you
expected to receive and trust you will understand our position. We
value your business and hope you will continue to choose Delta.

Sincerely,

Joe Franco
Medallion Desk
www.delta.com


ME:
Wrong answer. I asked for a personal response, and again you sent me a template. do you think I am an idiot?
I don't understand your position; i made a pretty clear case: in the 12 month period of January 09-January-10, I accumulated 25,000 miles. not to mention the additional 8000 miles I flew on reward points in that period. Clearly I fly more than the average Joe, and am willing to commit to Delta (and stop booking on other airlines), I am just asking that you commit to me.

I am about to book a flight on Air Tran. Is that really the outcome you wanted here? Give me medallion status or lose me. also, i want a response that someone actually put thought into, not a template.
-Aaron

PS. your last message included some very patronizing language. "Mr. King, we appreciate that you took the time to send us your comments.
We would like to thank you for your support during these challenging
times in the travel industry. We look forward to serving you in the
future."

Don't you dare include anything like that in your next response to me.